Privacy Policy - Ensofia Estates
Privacy Policy

Privacy Policy

This Privacy Policy explains how ENSOFIA ESTATES LTD collects, uses and protects personal data when you use our website, submit an enquiry, contact us, or interact with our services.

ENSOFIA ESTATES LTD is a company registered in the Republic of Cyprus under company registration number HE 485569.

Contact email:
info@ensofia-estates.com

  1. Information we collect

We may collect the following information:

  • name and surname;

  • email address;

  • phone number;

  • country, language or location information;

  • property preferences, budget, areas of interest and enquiry details;

  • information submitted through website forms, email, phone, WhatsApp or other communication channels;

  • technical information such as IP address, browser type, device information, website usage data and pages visited;

  • campaign and source information, such as UTM parameters, ad source, form source and similar marketing data;

  • communication history and CRM records.

We do not ask users to submit sensitive personal data through the website unless it is necessary for a specific process.

  1. How we use your information

We use personal data to:

  • respond to enquiries;

  • provide relevant information about property opportunities, projects or services;

  • communicate with users by email, phone, WhatsApp or other channels;

  • organise enquiries, follow-ups and client communication;

  • coordinate next steps with relevant owners, developers, authorised representatives or trusted independent professionals, where relevant;

  • improve our website, marketing and user experience;

  • measure website and campaign performance, where permitted;

  • protect the website from spam, misuse or security risks;

  • comply with legal, tax, accounting or regulatory obligations.

  1. Legal bases

We process personal data based on one or more of the following legal bases:

  • consent, where required, for example for non-essential cookies or marketing communications;

  • steps taken at your request before entering into a possible business relationship;

  • legitimate interests, such as responding to enquiries, managing client communication, improving our services and protecting our website;

  • legal obligations, where we are required to keep or process certain information.

  1. Marketing communications

If you choose to receive property updates or marketing communications, we may contact you by email with relevant updates.

You can unsubscribe or ask us to stop marketing communications at any time.

Service-related replies to your enquiry are not considered marketing communications.

  1. Cookies and tracking

Our website uses cookies and similar technologies. Some cookies are necessary for the website to work. Others, such as analytics and marketing cookies, are used only where required consent has been obtained.

You can manage your cookie preferences through the Cookie Settings / Manage Cookies link on the website.

For more information, please see our Cookie Policy.

  1. Sharing information

We may share personal data only where relevant and necessary with:

  • website hosting, IT and technical providers;

  • CRM, form and automation providers;

  • email and communication providers;

  • analytics and advertising providers, where permitted;

  • property owners, developers, authorised representatives or service providers relevant to your enquiry;

  • trusted independent professionals such as lawyers, accountants, tax advisors, mortgage advisors, banks or other specialists, where relevant to your request;

  • public authorities, courts, regulators or advisors where required by law.

We do not sell personal data.

  1. International transfers

Some service providers may process data outside Cyprus or the European Economic Area.

Where this happens, we aim to use appropriate legal safeguards required by applicable data protection laws.

  1. Data retention

We keep personal data only for as long as reasonably necessary.

Enquiry and lead information may be kept for up to 24 months from the last interaction, unless there is an ongoing relationship or a legal reason to keep it longer.

Client, transaction, tax, accounting or compliance records may be kept for the period required by law.

Marketing consent records may be kept until consent is withdrawn or as needed to demonstrate consent.

  1. Your rights

Subject to applicable law, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate data;

  • request deletion of your data;

  • object to certain processing;

  • request restriction of processing;

  • withdraw consent where processing is based on consent;

  • request data portability, where applicable;

  • lodge a complaint with the Cyprus Commissioner for Personal Data Protection.

To exercise your rights, contact us at:

info@ensofia-estates.com

  1. Security

We take reasonable measures to protect personal data. However, no website, email or online system can be guaranteed to be fully secure.

  1. Third-party websites

Our website may contain links or embedded tools from third parties. We are not responsible for the privacy practices or content of third-party websites or services.

  1. Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page.